Case 315 · Class: the teacher was absent without notice
A complete class case: the student arrived and the teacher wasn't there — nobody announced the cancellation. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: Ritmo's policy: a class cancelled without notice is recovered at the time the student chooses, and the next cancellation is always announced the day before.
Day 0 · 6:07 PM
The student arrives and there's no class
She travelled 40 minutes. The answer arrives instantly, with the recovery already offered.
I'm at the institute and there's nobody here, is there no class today?
Day 0 · 6:07 PM — under a minute later
She contains and recovers on the spot
Atenty checks the schedule: the class was cancelled that afternoon and the group notice never went out. The house's mistake, stated as such.
AtentyCamila, I'm sorry. Your case is number 315. The class was cancelled this afternoon and the notice never went out — our mistake
under Ritmo's policy, you recover it when you choose: Thursday 6 PM or Saturday 11 AM, with your same teacher
Saturday 11 works for me
Friday · 7:30 PM
The recovery reminder
The recovered class is treated like a new class: with its reminder.
Atentytomorrow 11 AM your recovered class, confirmed 🛡
Saturday · 12:10 PM
The class happened — confirmation
Only with the class danced is her word asked.
Atentyhow did today's class go?
Saturday · 12:26 PM
She confirms — and the case closes
The student who found a closed door ends with her class and her trust.
the class was beautiful. thanks for taking care of it
Atentycase 315 closed with your confirmation ✓ 🛡
🛡 Case 315 · Closed with the customer’s confirmation ✓
The lesson of case 315
The absence was the institute's and it was said plainly; the repair was immediate and the class recovered at HER time. That's how you care for a student.