Case 314 · Event: they changed the birthday date
A complete event case: the family had to move the date of the already-booked birthday. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: Festiva's policy: a date change with more than 15 days keeps deposit, menu and price; the customer only picks the new date among the free ones.
Day 0 · 10:30 AM
The customer asks to move the date
A quinceañera doesn't move on a whim: the answer has to lower the anguish, not raise it.
hi, we have a family problem and we need to move the date of the 15th birthday party
Day 0 · 10:30 AM — under a minute later
She contains and preserves everything
Her contract and deposit are in the registry: the policy is read and applied in the same message.
AtentyLorena, I'm sorry for the moment you're going through. Your case is number 314. Rest easy: under Festiva's policy, your deposit, menu and price stay intact
free dates: Saturday the 14th or Saturday the 21st. which suits you best?
the 21st. thank you so much for understanding
Day 0 · 10:34 AM
The new date is registered
The change is written into the registry in the same act — the new date is the new promise.
Atentydone: your event is now Saturday the 21st, everything else the same. I'm sending you the written summary now 🛡
Day 0 · 11:02 AM
She confirms — and the case closes
The close is her confirmation of the summary: date, menu and deposit, in writing.
received and correct. thank you from my heart
Atentycase 314 closed with your confirmation ✓ 🛡
🛡 Case 314 · Closed with the customer’s confirmation ✓
The lesson of case 314
Moving an event is moving a whole dream: it's done by preserving everything promised and writing it down again, on the spot.