Case 313 · Faulty product: the headphones had no sound
A complete faulty-product case: the new headphones had no sound on one side. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: TecnoPunto's policy: a product that arrives faulty is exchanged on the spot for a new one, no service desk, no waiting.
Day 0 · 4:22 PM
The customer reports the fault
Bought yesterday: an out-of-box fault is not debated, it's exchanged.
hi, the headphones I bought yesterday have no sound on one side
Day 0 · 4:22 PM — under a minute later
Direct exchange, no service desk
The policy is clear: no “leave it for inspection”. The new one ships today.
AtentyBruno, I'm sorry. Your case is number 313. Under the house policy, a faulty product is exchanged directly: the new one ships today and the courier picks up the faulty one
great, thanks
Day 1 · 12:05 PM
The new one arrived — confirmation
Confirmation is with music playing in both ears.
Atentyit shows delivered. do both sides sound good?
Day 1 · 12:19 PM
He confirms — and the case closes
One day, zero runaround, a customer who returns.
they sound perfect. thanks!
Atentycase 313 closed with your confirmation ✓ 🛡
🛡 Case 313 · Closed with the customer’s confirmation ✓
The lesson of case 313
Arguing an out-of-box fault is losing twice: the product and the customer. TecnoPunto exchanges first and asks never.