Case 312 · Billing: the invoice came out with the wrong amount
A complete billing case: the month's invoice carried a surcharge that didn't belong. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: Páginas' policy: any billing error is corrected with a credit note and a new invoice within the same business day, without the customer overpaying a single day.
Day 0 · 12:15 PM
The customer spots the error
An accountant doesn't misread an invoice: verification is immediate.
hi, this month's invoice has a surcharge that doesn't belong
Day 0 · 12:15 PM — under a minute later
She acknowledges, corrects and reissues
Atenty matches the invoice against the purchase order: the surcharge isn't in the order. The fix is the house's, same day.
Atentygood afternoon. Your case is number 312. I matched the invoice against your order: the surcharge doesn't belong, it's our mistake
the credit note and the corrected invoice go out today. Please don't pay the wrong one
perfect, thank you
Day 0 · 4:40 PM
The documents went out — notice
She announces both documents issued: credit note and new invoice, with their numbers.
Atentythe credit note and the corrected invoice are out 🛡 can you confirm you received them well?
Day 0 · 5:05 PM
They confirm — and the case closes
Error fixed the same day, with their receipt confirmation.
received and correct. thanks
Atentycase 312 closed with your confirmation ✓ 🛡
🛡 Case 312 · Closed with the customer’s confirmation ✓
The lesson of case 312
A billing error admitted in minutes costs a credit note; argued, it costs the customer.