Case 311 · Wholesale: 12 units missing from the order
A complete wholesale case: the big order arrived short. In B2B there is also a person waiting on the other side. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: Distribuidora Centro's policy: any shortage verified against the delivery note ships within 24 hours with free delivery, or a credit note if the customer prefers.
Day 0 · 9:37 AM
The customer reports the shortage
He reports it with the delivery note in hand: verification is against the document, not against his word.
good morning, yesterday's order was missing 12 units of yerba
Day 0 · 9:37 AM — under a minute later
She verifies against the note and ships
Note and parcel disagree: the shortage is real and the policy executes without crossing three desks.
Atentygood morning. Your case is number 311. I matched the delivery note against the dispatch: the 12 are missing, that's correct
they ship today and arrive tomorrow with free delivery, under the house policy. I'll let you know on arrival
perfect, we'll wait for them
Day 1 · 11:10 AM
The shortage arrived — confirmation
The system says delivered; the stockroom tells the truth.
Atentythe missing units show delivered. can you confirm it's complete?
Day 1 · 11:26 AM
They confirm — and the case closes
Order complete, relationship intact, cost borne by the right party.
yes, complete. thanks for the speed
Atentycase 311 closed with your confirmation ✓ 🛡
🛡 Case 311 · Closed with the customer’s confirmation ✓
The lesson of case 311
The document ruled and the answer took minutes: in wholesale, speed is also a form of respect.