Case 310 · Court: their booking showed as taken
A complete sports booking case: the team arrived and their court showed as taken by another group. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: Gol 5's policy: if a confirmed booking shows as taken, the group plays anyway — best available court and an extra half hour free.
Tuesday · 8:02 PM
The team arrives and the court is taken
Ten people in their cleats. The solution is spoken in the first message.
we're here and court 2 is taken, we have it booked
Tuesday · 8:02 PM — under a minute later
She contains and resolves on the spot
Their booking is in the registry: no arguing, the policy executes.
Atentyyou're right, I'm sorry. Your case is number 310. Your booking is confirmed in my registry
you move to court 4, which is covered, and you play an extra half hour free under the house policy. I already told the manager
ok, perfect
Tuesday · 9:45 PM
The match ended — confirmation
The close is asked with the match played, not at the door.
Atentyhow did everything turn out in the end?
Tuesday · 9:58 PM
They confirm — and the case closes
The Tuesday team is not lost over a schedule overlap.
we played great, the covered court is even better
Atentycase 310 closed with your confirmation ✓ next Tuesday's is already firm 🛡
🛡 Case 310 · Closed with the customer’s confirmation ✓
The lesson of case 310
The booking was in the registry — that's why there was no argument, there was a solution: a better court and an extra half hour.