Case 307 · Product: the yogurt that came expired
A complete product case: an expired yogurt in the weekly shop. Tiny in money, huge in trust. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: Del Barrio's policy: an expired product is replaced double the same day and the whole batch is pulled from the shelf on the spot.
Day 0 · 11:48 AM
The customer reports the expiry
A customer of years, photo of the product in hand. The answer cares for two things: his purchase and the next customer.
good morning. I was sold an expired yogurt, it expired yesterday
Day 0 · 11:48 AM — under a minute later
She replaces and pulls the batch
Atenty loads the alert to the business in the same act: the batch leaves the shelf before anyone else buys it.
AtentyHéctor, I'm sorry. Your case is number 307. We replace two yogurts today, free of charge
and I already alerted the store: they're pulling the whole batch from the shelf right now
good, I'll pick them up later myself
Day 0 · 5:20 PM
The customer came by — confirmation
He closes it, bag in hand.
Atentydid you manage to stop by? did they hand them over without trouble?
Day 0 · 5:36 PM
He confirms — and the case closes
The neighborhood hears about these things — that's why the case matters.
yes, all good. and I saw they took the rest off the shelf
Atentycase 307 closed with your confirmation ✓ thanks for telling us, Héctor 🛡
🛡 Case 307 · Closed with the customer’s confirmation ✓
The lesson of case 307
The yogurt was worth coins; the heads-up was worth the whole batch. A customer who reports is a free inspector — if you treat him like one.