Case 306 · Subscription: the renewal she didn't want
A complete subscription case: a plan she no longer used renewed itself. A sample walkthrough, generated from Atenty's case registry.
The policy that ruled this case: IdiomasYa's policy: any unused renewal is cancelled on the spot and the month is refunded in full if you ask within 7 days.
Day 0 · 1:26 PM
The customer asks to cancel and refund
Automatic renewal, zero usage in the month: the case is covered by the policy.
hi, my plan renewed and I'm not using it anymore. can I get a refund?
Day 0 · 1:26 PM — under a minute later
She cancels and refunds with no maze
No retention scripts, no cancellation labyrinth: trust is worth more than a month.
AtentyFernanda, of course. Your case is number 306. I already cancelled the renewal and the full month's refund goes out today — under IdiomasYa's policy, since you didn't use it
wow, that was fast. thank you!
Day 1 · 8:40 AM
The refund landed — notice
She announces the landing; never assumes it.
Atentyhi Fernanda! the refund already landed on your card 🛡 can you confirm you see it?
Day 1 · 9:02 AM
She confirms — and the case closes
A well-treated cancellation is a future signup waiting.
yes, it's there. when I pick it back up, I'll return to you
Atentycase 306 closed with your confirmation ✓ we'll be here 🛡
🛡 Case 306 · Closed with the customer’s confirmation ✓
The lesson of case 306
Making it easy to leave is selling twice: Fernanda left grateful, and the door stayed wide open.