Case 301 · Warranty: the washer that failed after two months
A complete warranty case: the washer stopped spinning after two months. A sample walkthrough, with a fictional business and data, generated from Atenty's case registry.
The policy that ruled this case: ElectroHogar Andina's policy: within warranty, the customer chooses free home service or a direct replacement if the fault repeats.
Day 0 · 7:14 PM
The customer reports the fault
Two months of use and no spin cycle. Her fear: weeks without a washer.
hi, the washer I bought 2 months ago stopped spinning
Day 0 · 7:14 PM — under a minute later
She contains and applies the warranty
Purchase and warranty are verified on the spot, from the system's invoice.
AtentyCarmen, I'm sorry. I opened your case, it's number 301
your washer is under warranty: service comes to your home free tomorrow morning, and if the fault repeats, we replace it directly
perfect, I'll be home tomorrow morning
Day 1 · 12:30 PM
Service came — and she asks for confirmation
The technician closed his ticket. She closes the case, after using the machine.
Atentythe technician confirms it's running. can you confirm it yourself after the first wash?
Day 1 · 3:45 PM
She confirms — and the case closes
A real confirmation: after washing, not before.
just did a wash and it spins perfectly. thank you!
Atentycase 301 closed with your confirmation ✓ 🛡
🛡 Case 301 · Closed with the customer’s confirmation ✓
The lesson of case 301
A warranty is not paperwork: it's the moment the customer decides whether to trust you again. Atenty executed it without Carmen chasing anyone.